3 types of KPIs to monitor when deploying a Conversational Financial Coach


“Now that the COVID-19 pandemic crisis has upset our classical business models, putting pressure on in-store businesses and accelerating digital transformation, experiences such as the Conversational Financial Coach provide not only a faster but also safer way of communicating both B2C and B2B” (‘Conversational Financial Coaching’ paper by equensWorldline, 2021).
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equensWorldline enables first co-badged wearable in Europe for customers of KBC

equensWorldline processes contactless payments that clients of the Belgian bank-insurer KBC can now execute via the first co-badged wearable in the world, which can be a watch, bracelet, key fob or ring. This means that users can easily make payments via multiple payment schemes with various types of devices.
KBC is the first bank-insurer in Belgium offering their customers payments via wearables. 
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12 May, 2021

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LEASEPLAN BANK SUCCESSFULLY WENT LIVE WITH INSTANT PAYMENTS

On 23 March LeasePlan Bank successfully went live with InstantPayments via equensWorldline’s Instant Payments CSM. LeasePlan Bank, a saving bank in NL, is the 9th Dutch bank – and the first savings bank – becoming part of our IP CSM-community. The go-live of LeasePlan Bank with Instant Payments is the next step in strengthening our position as the largest processor of Instant Payments in the Eurozone.
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Worldline supports PSA Payment Services Austria GmbH’s quest to roll out one of the most advanced payment ecosystems in Europe

Worldline and PSA are extending their collaboration. Worldline will act as the technical clearing and settlement partner for domestic and international interbank payments. Through this cooperation, PSA and Worldline are laying the groundwork for a new real-time payment platform for instant, secure and device-independent payments across Austria.
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2020 Global Open Banking Report

Learn about trends, explore recent market developments and discover key Open Banking players through The Paypers report. It highlights the various opportunities of Open Finance and Open Data for all companies, while also sharing some industry insights and examples around the world.
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Our solutions for financial institutions

Issuing


Take a competitive advantage with our issuing services.
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Acquiring


Benefit from industry-leading acquiring services.
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Account Payments

Simplify your operations with our payment solutions.
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Digital Banking


Reduce the complexity of your digital transformation.
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Why equensWorldline

Flexible and scalable 
 payment solutions

Rely on flexible and scalable payment solutions, based on the service model that fits your strategy and fulfils your customers’ needs. 

Expansion in Europe 
 and beyond

Increase your revenues and improve efficiency by expanding your market coverage in Europe and beyond, and broaden your portfolio with new products and services. 

Risk, fraud and 
 cybercrime control

Protect yourself and your customers against the increasing risk of fraud and cybercrime by improving the level of accuracy in identifying and preventing financial crime. 

Operational excellence

Reduce the complexity of your legacy infrastructure and ensure operational excellence while complying with increasingly demanding regulatory requirements. 

End-to-end solutions

Benefit from having a partner who covers the complete card and payment value chains, and who is leading the way in next-generation solutions. 

Increased efficiency

Lower your cost base and free up resources by adapting your operating model, and benefit from competitive pricing thanks to economies of scale.

Enhanced innovation and 
 improved time-to-market

Accelerate innovations and shorten your time-to-market in order to meet and exceed the expectations of your customers.

Dynamic deployment 
 mode

Benefit from our flexible deployment options: software licensing, hosting, operational processing of your application or full business process outsourcing (BPO) services. 

Client testimonials

     


“We are very pleased with the successful go live with Instant Payments. This is a big milestone for us and marks the end of a big project. With Instant Payments we meet the increasing demand of our customers to be able to exchange money and process payments instantly, allowing for almost immediate transfer of money between bank accounts.”
Sander Frons
Director LeasePlan Bank

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“By working with Worldline, we can bring European expertise to Austria and combine it with our own know-how. Together, we are in an even better position to provide comprehensive cutting-edge solutions for banks and accompany them along all their challenges in market demand and latest trends.”
David Ostah
PSA Payment Services Austria Managing Director

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“For an outstanding customer experience, the purely digital and thus fast and user-friendly issuing and processing of our card products by equensWordline is an important building block. For example, customers will be able to use the digital version of their Visa debit card for mobile payment right after opening their current account. Additional services can be added flexibly for immediate use. Together with equensWordline, comdirect has succeeded in significantly increasing the user-friendliness of our mobile current account once again.”
Thore Ludwig
Managing Director Banking at comdirect

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“As a cooperative bank, Rabobank wants to contribute to the long-term growth of individuals, sectors and society as a whole. The reliable services of equensWorldline form a strong foundation for our work. This strategic cooperation supports us in further delivering on our mission.”
Nico Strauss
Tribe Lead B2B Services at Rabobank

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“As the central provider of the payment infrastructure, security, innovation and professionalism are critical for us. Worldline supports our innovative projects with global expertise and a pioneering spirit. Together, we look forward to bringing new payment offerings to the Austrian market.”
David Ostah
Chief Executive Officer Payment Services Austria GmbH (PSA)


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“In the twelve years of our cooperation, we have always been able to rely on a competent team and stable payment transaction processing at equensWorldline. With their expertise and deep understanding of our operational processes, equensWorldline allows us to focus on strategic issues and the expansion of our customer relationships. This was one of the determining factors for our decision to extend our partnership.”
Wolf-Rüdiger Braun
Head of Operations at LBBW


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“Due to our long-standing collaboration with equensWorldline we successfully implemented the PSD2 APIs and received the exemption from the fall-back mechanism. Being granted an exemption demonstrates the high level of quality and security of the solution provided by equensWorldline, which is a solid basis for innovation to explore further open banking capabilities.”
Mark Hakkenberg
Board member and Chief Operating Officer, Banque de Neuflize OBC


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“With Google Pay, we offer our customers a modern payment method that is simple, fast and secure. In doing so, it was important for us to integrate well-known services such as our banking app into the user experience. With equensWorldline, we have a long-standing, innovative and reliable partner at our side that is needed for such a complex project.”
Thorsten Reyer
Project Leader Mobile Payment at Commerzbank


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“We selected the Instant Payments Back-Office Processing service, because equensWorldline offers outstanding value for money, a fast time to market and has a track record in offering demanding and critical services". Next to the simple and transparent price structure, we value the modular and future-proof concept of services. With this flexibility we can focus on items where we really can make a difference to our clients.”
Terry Smit
Manager Payments & Savings at de Volksbank


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“Just like us, equensWorldline always puts the customer first. Important factors in our decision for this partner were the seamless continuation of transaction processing and the ability of equensWorldline to rapidly carry out bank-specific projects. Other criteria included its expertise in the card business, fast response times and flexible support.”
Željko Kaurin
ING-DiBa board member


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“The goal of the EPC is the setup of an interoperability framework using the SPL service that allows P2P payment data to be securely exchanged on a pan-European level. We are happy that equensWorldline, as an experienced European provider of secure and efficient payment services, supports us in establishing this new pan-European proxy lookup scheme.”
Etienne Goosse
Director General of the EPC


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“Through the purchase of ‘payment as a service’ from equensWorldline, we have not only gained a reliable strategic partner for our company, but through this we can fully concentrate on our digitalization and the strategic restructuring of Commerzbank 4.0”
Christian Rhino
Divisional Board Member, Group Banking Operations Commerzbank AG


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“We want to modernize our payments infrastructure in order to improve efficiency and be geared for the future developments in the payments industry. Based on its excellent track record, experience and readiness for Instant Payments, the choice for equensWorldline was evident. (…) We are pleased and proud that, by partnering with equensWorldline, we will be the frontrunner for the implementation of Instant Payments in the Caribbean.”
Mrs. Jeanette R. Semeleer
President of the Central Bank of Aruba


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“This project aims at strengthening our leadership position in cash management by offering our customers a modern, secure and instant payment method that will support the development of our innovative digital banking offerings. We chose the Worldline solution because of the relevance of its functional scope and of our successful experience using the Cristal platform.”
Rémi Tanon
Head of Innovation and Market Infrastructure Projects at BRED Banque Populaire


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“The developments surrounding Instant Payments are in line with our goal to modernize the infrastructure and stimulate economic development in Curaçao and St. Maarten. With the introduction of Instant Payments, we are preparing ourselves for future developments in the world of payments. We chose equensWorldline because of their experience and proven track record as the largest Instant Payments processor in the Eurozone."”
Leila Matroos
Executive Director at the CBCS


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